Privacy Policy
Last updated: January 2024
GPUCloud Netherlands B.V. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GPU rental services.
We are based in the Netherlands and comply with the General Data Protection Regulation (GDPR) and Dutch data protection laws.
Personal Information
- Name and contact information (email, phone number)
- Company information (if applicable)
- Billing and payment information
- Account credentials and preferences
Usage Information
- GPU instance usage data and logs
- API calls and system interactions
- Performance metrics and resource consumption
- Support communications and tickets
Technical Information
- IP addresses and network information
- Browser type and operating system
- Device identifiers and characteristics
- Cookies and similar tracking technologies
- Provide and maintain our GPU rental services
- Process payments and manage billing
- Communicate with you about your account and services
- Provide technical support and customer service
- Monitor and improve our services and infrastructure
- Ensure security and prevent fraud
- Comply with legal obligations and regulations
- Send marketing communications (with your consent)
- Contract Performance: Processing necessary to provide our services
- Legitimate Interest: Improving services, security, and fraud prevention
- Legal Obligation: Compliance with applicable laws and regulations
- Consent: Marketing communications and optional features
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: Third-party vendors who assist in providing our services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Access controls and authentication mechanisms
- Regular security assessments and monitoring
- ISO 27001 certified data center facilities
- Employee training on data protection
- Incident response and breach notification procedures
Under GDPR, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for consent-based processing
To exercise these rights, contact us at privacy@parsgpu.com
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: Until account deletion plus 7 years for legal compliance
- Usage logs: 12 months for service optimization and security
- Billing records: 7 years as required by Dutch law
- Support communications: 3 years for quality assurance
Your data is primarily processed within the European Union. If we transfer data outside the EU, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard Contractual Clauses (SCCs)
- Binding Corporate Rules
- Other appropriate safeguards as required by GDPR
For questions about this Privacy Policy or to exercise your rights, contact us:
GPUCloud Netherlands B.V.
Email: privacy@parsgpu.com
Address: Herengracht 123, 1015 BG Amsterdam, Netherlands
Data Protection Officer: dpo@parsgpu.com
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data appropriately.